Starling Bank

Mobile banking application and a debit card FinTech Bank

Summary

Starling Bank  is a digital, mobile-only challenger bank based in the United Kingdom, operating current accounts, business banking,. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014. Since its founding, it has received over $300m of funding.  The company received its banking licence from the Prudential Regulation Authority and the Financial Conduct Authority in July 2016. It is considered as a FinTech bank.

History

Anne Boden, CEO and Founder of Starling Bank

Starling was founded by Anne Boden, who had previously held the positions of COO for Allied Irish Banks, Head of EMEA (Global Transaction Banking) for RBS, Executive Vice President for ABN AMRO, and Vice President for UBS, began working on Starling in 2014. In 2016, they announced the largest Fintech funding round of the year, raising £48 million.

The company started its beta and partnership with TransferWise in March 2017. The corresponding developer platform went live in April 2017.

Founder Anne Boden announced in December 2017 that the bank intended to apply for the RBS Remedies Fund.

In March 2018, Starling launched business accounts while in November that same year, Starling announced a partnership with Post Office.

In February 2019, Starling launched personal Euro accounts in the UK.

Starling’s latest funding round was from Merian, raising £75m in February 2019. The following week Starling announced that it had secured a further £100m from the Capability and Innovation fund in the form of grant funding.

Products

Cards

Starling Bank offers a contactless Debit Mastercard. As of November 2018, Starling were not part of the LINK network, however this does not prevent its customers from withdrawing up to £300 per day.

In July 2018, Starling announced a new card design for both its personal and business customers, coloured teal and navy respectively. It features all the user’s information on the back of the card, as well as the contactless and debit logos.

Mobile app

Starling Bank List of products

Starling Bank has built and released mobile apps for both iOS and Android phones. Starling were also the first UK bank to have in-app provisioning for Apple Pay.

The features of Starling’s mobile apps include instant notifications of transactions, freezing and unfreezing customer’s cards to prevent unauthorised transactions, categorising transactions for later analysis, creating separate “Goals” where money can be stored separately to customer’s main balance and in-app chat with customer service representatives, among others.

Starling currently has a market leading integration Open Banking and open APIs in to their “marketplace” to allow customers to use their data with other financial products. They also have a partnership with the Post Office in order to allow cash to be deposited.

Values

Starling Bank’s mission is to create a new kind of bank and to make banking more inclusive by putting customer needs first. As such, good business and ethics go hand in hand. They believe that businesses should be aware of their social, economic and environmental impact and their responsibilities to pursue the social good.

At the core of their value system is a belief in transparency, fairness and inclusion. This means no hidden or rip-off fees and no hard sell. It also means listening to their customers.

These are the main areas where they promote their values and ethics:

  • Workplace culture that reflects their values of fairness, equity, inclusion, compassion and non-discrimination.
  • Living Wage. They are committed to paying employees a wage that meets the costs of living.
  • Supply chain/Partners. They are committed to developing business relationships with high quality suppliers and partners who themselves are committed to operating under ethical and environmental standards.
  • Ethical banking. They do not provide banking services to organisations that use excessive power to systemically promote public behaviour that is harmful to individuals, groups or to the whole of society in order to maximise their own profits.
  • Treating customers fairly
  • Technology for Good. They recognise that digital technologies including artificial intelligence, the internet of things and blockchain, as well as technologies yet to be invented, have the potential to be a force for good, reducing inequalities, saving resources, eradicating disease and promoting economic and educational advancement
  • Environment. They are committed to the pursuit of ecological sustainability and to combating climate change.
  • Politics. They will never donate to a political party, politician or party political campaign group.
  • Campaigns. They are committed to using our voice to stand up for causes related to our business in line with our values and ethics.

Awards

Starling Bank won Best British Bank and Best Current Account 2019 at the Oscars of the banking world.

References