Simon Hedaux

Simon Hedaux is the founder of world-leading productivity partner Rethink Productivity. He works with retail and hospitality giants – including Costa, Vodafone, Debenhams and Pandora – globally to help deliver their business goals.

Simon Hedaux is the founder and CEO of ReThink Productivity. His pioneering methods allow businesses to drive efficiency, boost productivity and optimise budgets. For nearly a decade ReThink has been transforming the way some of the world’s biggest companies operate – refining their processes, reviewing their systems, analysing change impact and ensuring they’re operating at maximum efficiency and productivity levels. Simon Hedaux offers unrivalled expertise in helping businesses to manage whatever challenges they’re facing – whether they’re attempting to scale at pace, cut costs, stay agile to cope with ever changing customer expectations and operating model challenges or structure leadership teams to deliver business objectives. They make sure every penny spent is aligned to the company goals. ReThink works with everyone from small chains and medium sized organisations to multi-chain, multinational businesses, at every stage in their journey – whether they’re at crisis point or boasting rapid growth.

How to Driving performance Simon Hedaux identifies multi-million-pound productivity opportunities and helps the world’s biggest businesses get ahead. Measures, analyses and creates a detailed roadmap to make lasting improvements to the way companies operate and optimise performance. Offers an exclusive insight – generated from ReThink’s exclusive benchmarking dataset – into some of the world’s biggest companies’ productivity and efficiency, and how to boost it About ReThink and the current business ecosystem. “9 years ago we were still in the dawn of the digital transformation, still based heavily on paper. One of the reasons behind me and my colleagues founding ReThink is to help businesses understand the benefits of going digital: it will boost the company’s performance, they will be able to attract more customers and streamline operations, among other benefits. Almost a decade later, we have helped dozens of organisations with that swift and now we see how the world is more digitized as it has ever been.” About productivity “Let’s take retail as an example. Big corporation’s productivity goes around labour productivity and how long it will take for every operation / process to be done. So every action should go around makes these processes as smooth and efficient as possible and that also implies making sure customers get what they want as easy too. Basically, productivity is how long it takes for a person to perform a specific task. Something I have learned over the years is how important is to make the customer’s journey as quick and as smooth as possible because people don’t want to spend time or complicate things when they approach a company. And most solutions in terms of productivity go in that direction.” How ReThink works “Firstly we try to define what that company needs, whether it is about saving money, improving sales, etc. Once we have that written down we go to the physical location,study that company’s operations and spend some time preparing a strategy. The things we look at are how much time they spend in dealing with the customers, how much time in preparations, the customer’s journey, etc. We gather all this data and build a customized strategy for them. Then we track how these solutions are being implemented and see if it is giving the expected results. One of the most important things as digitization takes place is to understand the customer journey and we have insights based on data. This helps us understand what customers do when reaching a certain point, how long they spend on which page, how far is the product they want, conversions, etc. Data, then, is critical to create a model that can be adjusted to organisations and get the best results. And most importantly, we need to understand this data. One of the case studies we had last year was about transactions. We found out that promoting contactless payments increased customers served and sales. But we also have to take into consideration all the variables when committing to a specific solution. We have developed a time emotion model including behaviour into the equation. In that model, employees need to be trained in observation and intelligence emotion to be able to make better decisions when dealing with customers. And AI and ML will really help analysing data and translating it, also improving efficiency of systems and models.”