Thursday, June 20, 2019

Tag: customer service

9 In 10 Companies See ‘Self-Service’ As The Future Of Customer Service

4 in 5 organizations plan to leverage chatbots to meet growing consumer demand over the next two years. Two-thirds of companies struggle with...

Revealed: Facebook And Web Lead The Way For UK Customer Experience

UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to the 2019 Eptica Digital Trust...

Big Mistakes You Don’t Want To Make When You Own A Hotel

If you’re a hotel owner, you have the opportunity to make a lot of money. However, so many owners are making the same mistakes...