Operational Risk Management: The Authoritative Guide to the Best Practices in the Financial Industry

Operational Risk Management is a comprehensive guide that contains a review of the most up-to-date and effective operational risk management practices in the financial services industry.

It provides an essential overview of the current methods and best practices applied in financial companies and also outlines the frameworks, tools and techniques that successful firms use to identify, assess, mitigate and monitor risk within their organisations.

In it, author Ariane Chapelle explores the range of operational risks such as information security, fraud or reputation damage and details how to put in place an effective programme based on the four main risk management activities: risk identification, risk assessment, risk mitigation and risk monitoring. The book also examines some specific types of operational risks that rank high on many firms’ risk registers.

Drawing on the author’s extensive experience working with and advising financial companies, Operational Risk Management is written both for those new to the discipline and for experienced operational risk managers who want to strengthen and consolidate their knowledge. It offers the information risk managers need not only to help their organisations avoid crises, but also to safely recognise new opportunities, achieve their full potential, and reach new heights of success.

Ariane Chapelle Ph.D is Associate Professor (Honorary Reader) at University College London for the course ‘Operational Risk Measurement for Financial Institutions’ and is a Fellow of the Institute of Operational Risk and a trainer for the Professional Risk Managers’ International Association (PRMIA), for whom she designed the Certificate of Learning and Practice in Advanced Operational Risk Management. She is a former holder of the Chair of International Finance at the University of Brussels. She has been active in operational risk management since 2000 and is a former head of operational risk management at ING Group and Lloyds Banking Group. Dr. Chapelle runs her own training and consulting practice in risk management. Her clients include Tier 1 financial organisations and international financial institutions.

“Ariane Chapelle is one of the world’s leading teachers, thinkers and writers about operational risk. The combination of her professional experience as a practitioner in the financial services industry and her role as an advisor to regulators makes this textbook a must-read at all levels of both regulated and unregulated financial institutions,” recently even said Amédée Prouvost, Director, Operational Risk, The World Bank about Ms Chapelle.