Recently, Huawei has held Global FSI Summit 2020 (online overseas part) with the essential theme of “Thrive Digitally in a Mobile Future.” Financial institutions and enterprises were invited to share their experience and insights in dealing with the “new normal” in the post-pandemic era, involving accelerated mobile first implementation and using FinTech to ensure business continuity and reshape financial services models. Huawei believes that mobile capabilities are key to future banks. Supporting this mobile-centric business will require new IT architectures and key capabilities of cloud, AI and 5G. As a leading tech player, Huawei provides its global financial customers with competitive financial ICT solutions, and works with various world-leading partners on joint innovation.
The summit attracted the world’s leading financial institutions including Shanghai Pudong Development (SPD) Bank, China Construction Bank, Singapore DBS Bank, Sberbank, BBVA, Isbank; the world’s leading financial solutions provider Temenos, and analyst institutions IDC and other global industry participants.
Financial Institutions Adhering Mobile First Strategy and Going Digital Success
The COVID-19 pandemic has advanced digital operations in the financial industry with more confidence and determination in such implementation. Moreover, the industry has demonstrated its advantages and value in applying new technologies in digital operations.
Peng Zhongyang, Director of the Board, President of the Enterprise Business Group, Huawei, stated: ” Based on cloud computing, big data, artificial intelligence, 5G, and other ICT technologies, innovative FinTech will embrace new opportunities and lead the upgrade of financial services. We have combined our 30 years of technical experience, capabilities, and industry insights with customer needs, to provide competitive financial ICT products and solutions that span multiple domains, and collaborate with various partners for joint innovation. We believe that financial institutions that are ready to go digital will probably see greater success.”
Adhering to the “mobile first” principle to achieve smart experience is the foundation for financial institutions’ customer-centric business strategies, said Jason Cao, President of Global Financial Services Business Unit, Enterprise BG, Huawei stated. “We do believe that the mobile capability will be the core of the future of the banking industry. It not only is applicable to the interface that connects with client, but also to the internal operations and collaborations with partners. Supporting this mobile-centric business will require new IT architectures and key capabilities of 5G, AI and cloud. As a leader of these technologies, Huawei has unique advantages that supports the cloud transformation of financial institutions, builds new connecting capabilities, and helps financial institutions improve their agility and innovation capabilities,”.
The Transformation Experience of Banks in China Empowers the Global Financial Services Industry
Huawei has loads of experience globally as well. Especially in the Chinese market, Huawei has gained experience in leading banks’ transformation and thriving in the mobile App era. Notably, the banking sector has taken a series of measures to ensure business continuity in different stages of the pandemic. In the post-pandemic era, banks need to proactively reflect on their business model and prepare for any uncertainties in order to ensure an agile business moving forward.
Shanghai Pudong Development (SPD) Bank has applied technologies such as 5G, IoT, artificial intelligence, and cloud computing since 2018. At the beginning of this year, our bank established a three-year action plan, aiming to strengthen open banking, promote full-stack digitalization, and create new development drivers by focusing on customer experience and digital technology. From the strategic perspective, we will promote data operations, technology upgrade, and cross-industry collaboration. For example,SPD Bank has developed an AI-powered virtual employee, Xiaopu. Through professional training, Xiaopu is capable of offering risk assessment, financial consulting, investment advice, and news broadcast services online. In the 5G environment, she can work perfectly on various devices such as mobile phones, smart watches, and cars, making high-quality, personalized, and intelligent services more convenient and inclusive.
Pan Weidong, President of SPD Bank, also said: “Adhering to ‘customer-centricity’, SPD Bank uses 5G and other technologies to continuously innovate customer experience, business models, and open ecosystems, and expand the breadth, depth, and width of financial services. We will strengthen cross-industry cooperation and innovation. We want to create infinite possibilities with connections, inspire infinite momentum with intelligence, serve the industry ecosystem with FinTech, and jointly promote high-quality social and economic development to embrace a better future.”
China Construction Bank (CCB) launched the “TOP+” strategy for financial digital transformation as early as 2011. It uses technology and data as a two-wheel drive to actively embrace new technologies such as AI, blockchain, cloud computing, and 5G, and embed financial services into the four essential sectors, namely, clothing, food, housing and transportation. During the pandemic, the application of new technologies allows CCB to provide customers with “no-contact services” correspondingly. An online loans channel, for example, is set timely to meet customer’s financial needs. In early February, the bank launched a comprehensive service of “anti-epidemic zone” through mobile banking and WeChat Bank, providing real-time data on the epidemic situation, application for late personal loan repayment, charitable donations and other services.
Niu Wenchao, Senior Engineer of China Construction Bank, said at the summit: “During the epidemic, while the over-the-counter transactions decreased significantly, CCB’s online transactions increased slightly. Thanks to CCB’s dual cloud strategy, the private cloud provides stable operations and public cloud assists innovation and development. More importantly, we relies on the intelligent data center infrastructure and the highly automated and intelligent network jointly built by Huawei and CCB. Digital transformation has laid the foundation for us to quickly respond to emergencies and maintain continuity of customer services.”
Open Business Council offers resources, Trade Finance, business advice, SME Finance and a forum and directory for businesses! Improve your business and use the best digital, financial and funding tools to grow ROI – return on investment and ROA – return on attention!