Running a successful restaurant involves a lot of work, and it can be challenging to keep up with all the tasks that need to be done. From buying ingredients for your menu items to hiring the right staff, there is always something that needs attention. With a pool of restaurants to choose from, customers are looking for the best experience possible. This blog post will discuss critical technologies you should invest in if you want your restaurant to succeed.
1) Touchscreen Point of Sale (POS)
Mobile gadgets such as tablets are becoming an extremely versatile tool that can be utilized anywhere throughout your restaurant. Tablets can be used for table ordering, menu browsing, or even as a payment device. They are controlled mainly through restaurant POS software. This provides a platform where customers can easily place orders and pay without waiting in line. It also eliminates the need for servers to take orders and process payments, which frees them up to provide better service. In the kitchen, tablets can be used as a menu to place orders or as a tracking system. In addition, they provide an easy way for employees to communicate with each other and coordinate jobs throughout the restaurant. While these table ordering systems are becoming increasingly popular in restaurants today, not all customers want them or find them helpful. This is why it’s crucial to decide on the best technology for your restaurant before implementing it.
2) Kitchen display system
This digital ordering system replaces paper tickets and helps streamline communication and efficiency in your front-of-the-house (FOH) and the kitchen. Display screens are mounted to the wall and allow chefs to observe all open orders on a single screen. A kitchen display system – or – KDS – is essential since it enables the kitchen to stay organized and complete orders precisely and at a good time. The management can track the time the kitchen staff takes to attend to each customer, enabling you to focus on reducing delays in customer delivery. The use of color codes can help improve efficiency by knowing which orders have not been fulfilled. It also enables the management to keep an eye on food preparation as it cooks, ensuring that dishes are coming out correctly and on time.
3) An online food delivery service
These days, restaurants need to be active on social media. If one is looking to grow a customer base, adding an online food delivery service is a great way to do it. These platforms allow users to order takeout or delivery directly from your website or restaurant’s social media page. It will enable more people to access your menu, and by doing this, you increase brand exposure. For example, if someone can’t make it into the restaurant, they could still get their favorite dish delivered right at home by simply downloading the app on their phone and placing an order through their device. If someone chooses this option, they will receive a confirmation message once their order is placed.
4) A customer relationship management (CRM) tool
Customer retention is vital for any business – especially restaurants. This type of software allows you to track customer interactions and preferences to provide them with the best possible service. Additionally, many CRMs offer automated email marketing, birthday/anniversary reminders, and loyalty programs to help increase customer engagement. By implementing some or all of these technologies, your restaurant will be better equipped to handle any situation. Whether you’re looking for a way to make online ordering easier or increase brand exposure, these tools will come in handy.
5) Digital Menu Boards
These allow you to quickly update prices and menus as needed, making it easy to keep your menu current. They can also help promote special items or discounts, helping you boost sales. Digital menu boards come in various sizes and formats, so be sure to choose one that fits your restaurant’s needs.
6) Employee Scheduling Software
One of the factors that can determine a restaurant’s success is the workers. Employee scheduling software helps you manage employee schedules and track hours worked. This is important for ensuring that you have the right staff in place at the correct times to meet customer demand. The restaurant should create an environment where employees enjoy working. Scheduling enables the task to be delegated appropriately, and no workers are overburdened.
7) Inventory tracking software
The periodical tracking ensures that you don’t run out of essential restaurant supplies. It also helps avoid overstocking, which can cause waste or even cost you money if the product expires before it is used. It also makes it difficult for the employees stealing the inventories. The accuracy features enable the restaurants to maintain a healthy inventory level.
Open Business Council offers resources, Trade Finance, business advice, SME Finance and a forum and directory for businesses! Improve your business and use the best digital, financial and funding tools to grow ROI – return on investment and ROA – return on attention!