6 Reasons Your Business Should be Making the Switch to VoIP

A lot of business owners are reluctant to change their current phone system and go for something more sophisticated like VoIP for a variety of reasons. Some people might assume that legacy systems are more reliable and offer better quality, but that is a myth. The reality is that most people who don’t make the switch to VoIP simply don’t know what they’re missing and assume that their current system is okay when it might be severely limited. Let’s take a look at a few reasons your business should be making the switch to VoIP right now.

More Convenience and Mobility

If you're in a business where you have to move a lot and can't afford to stay at the office or have many people on the road or different sites, then going with VoIP is a no-brainer. VoIP allows you to redirect calls from your main business line directly to any device of your choice. And, with a non-fixed VoIP number, you can appear as if you're calling from the office from wherever you are in the world as long as you have an internet connection. If you want to know more about how a non fixed VOIP number works, we suggest you check out the linked blog post by OpenPhone. They explain what they are exactly and how they can benefit your organization. In addition, they provide a few tips on how to find a good non-fixed VoIP provider fast.

Scalability

Another beautiful thing about VoIP systems is how easy to scale they are. It doesn't matter if you have one, 12, or a hundred locations around the world; you'll be able to easily extend your network across all of your locations fast. With a cloud-based service, anyone can log in and use the main office's phone number and all you need is to have internet installed in any location to make calls if you want to use VoIP phones. This means less money spent on installation and one less provider to deal with.

More Features

You can also expect to get much more features from your average VoIP service provider than from landline providers. Things like video conference capabilities, custom-made voicemail, and chat capabilities all come standard. You'll also be able to do things like dialing in on your reps' calls, recording them, and assisting them without the person on the other side of the call knowing. Furthermore, for businesses looking to enhance their voicemail capabilities, AccessDirect’s monthly virtual voicemail subscriptions offer a range of options to suit different business needs. Not only that, but most systems will also record transcripts of your calls and allow you to read them via email or fax. 

Better Customer Service

Having a VoIP system is the key to providing stellar customer service. Being able to record and keep transcripts of phone calls could be extremely useful if you’re using a CRM system. This means that your reps will be able to get a clear view of the last conversation a client had with you and every conversation they had before that. They’ll be able to pool information from previous calls fast and make the client feel like they’re really on top of things. This will go a long way in establishing trust and might get you some open praise. The other benefit of VoIP for customer service is that it will allow you to record the performance of your reps better. Advanced data mining will help allow you to find out how much time reps spend on average on calls and gather a full repository of conversations they had with clients in audio or written form. You will then be able to take that information and use it for formation or evaluations.

A Must for Remote Teams

If you are thinking of taking your business remote, then VoIP is a great option. VoIP lines don't necessarily have to be tied to a physical location, so you don't need a physical office to have a business line. You'll also be able to relay calls between team members easily while staying in the same ecosystem. Everything will feel organic and communications between clients and employees or between employees will become much simpler and more efficient.

Lower International Call Costs

Last, but not least, switching to VoIP will allow you to save a lot of money if you want to make international calls. Calls made to other countries will cost you a fraction of what it would cost through any other regular phone provider. Not only that, but if you receive a lot of calls from a specific country, you could get a VoIP account in that country, get a local number, and receive calls from this country for free. As you can see, there are tons of reasons why more businesses should consider switching to VoIP. VoIP is one of the best options for any company with a vast operation or a smaller one with lots of moving parts.